Join TD Canada Trust as a Manager for Customer Experience in Saint-Léonard, Quebec, where your leadership can shape memorable interactions. Drive team growth while delivering exceptional service to clients.

This role demands a dynamic leader capable of mentoring staff and overseeing customer service operations. You will maintain compliance and ensure every staff member showcases excellence in customer encounters. A valuable communicator, you'll effectively resolve complaints and improve service strategies across the branch.

Key Responsibilities:
• Drive team mentoring for customer excellence
• Administer employee scheduling for compliance
• Partner collaboratively with internal teams
• Support frontline staff in problem resolution
• Coach on customer engagement and advice

Requirements:
• Bachelor’s degree with 3+ years relevant experience
• Knowledge of banking processes and solutions
• Proficient in MS Office tools
• Strong communication and leadership skills
• Ability to thrive in a busy environment

Lead the way in fostering lasting customer relationships at TD Canada Trust.
#J-18808-Ljbffr

📌 Manager, Customer Experience Role at TD (Quebec City)
🏢 TD
📍 Quebec City