Join Powerhouse Controls as an Industrial Automation Support Specialist in Cambridge, Canada, with a hybrid work model. This full-time position emphasizes technical support and software management for NEXIA deployments.

The Support Specialist role is essential for delivering daily customer support and maintenance services for NEXIA, an cutting-edge software for automation in industrial settings. You will handle customer requests, perform system health checks, and manage software updates while ensuring compliance with service agreements. Excellent communication and problem-solving skills are vital for ensuring customer satisfaction.

Key Responsibilities:
• Manage customer support requests through official channels
• Execute remote troubleshooting for clients' systems




• Document all support activities accurately
• Perform routine system health checks and backups
• Support installations and validate new software versions

Requirements:
• Background in technical customer support
• Understanding of software maintenance and updates
• Strong analytical and communication skills
• Experience in cybersecurity compliance
• Ability to manage multiple support requests

Bring your technical capabilities to ensure the successful delivery of NEXIA software at Powerhouse Controls.
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📌 Hybrid Industrial Automation Support Specialist (Ontario)
🏢 Powerhouse Controls
📍 Ontario