Join Pratt & Whitney Canada as a Senior Supervisor of HR Operations in Longueuil. Lead a dynamic team and enhance HR service delivery within a collaborative environment.

As the Senior Supervisor, HR Operations, you will play an essential role in managing a high-performing service delivery team. Your responsibility includes ensuring that HR operations meet quality standards and customer satisfaction metrics. This senior role requires a strategic mindset and the ability to drive continuous improvement across HR services delivery.

Key Responsibilities:
• Lead execution and performance of HR Operations team
• Improve SLAs and quality standards across service channels
• Manage escalation of complex HR issues and resolutions




• Foster a culture of high performance within the team
• Drive talent development and succession planning initiatives

Requirements:
• At least 5 years of HR Operations experience
• Bachelor's degree in Human Resources or similar
• Familiarity with Workday HCM and ServiceNow required
• Experience with KPIs, SLAs, and performance metrics
• Fluent in English, French-speaking environment

Lead HR transformation initiatives while creating a supportive work workplace at Pratt & Whitney Canada.
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📌 HR Operations Supervisor Role in Longueuil (Quebec City)
🏢 Pratt & Whitney
📍 Quebec City