Drive customer success as the Director of Operations at Ericsson located in Toronto, Canada. Oversee operational governance and enhance service delivery within Cloud Software & Services sectors.

In this influential role, you will manage customer delivery performance and ensure that SLAs are met while focusing on continuous improvements. Your responsibilities will include engaging with stakeholders, monitoring KPIs, and leading a team towards excellence in service delivery.

Key Responsibilities:
• Own and track delivery performance across CSS engagements
• Act as the senior operational interface for customers
• Lead and develop a high-performing operations team
• Collaborate with multiple functions for effective service execution




• Drive resource utilization to balance quality and margins

Requirements:
• Director-level operational experience in software or services
• Proven expertise in managing financial performance
• Strong skills in operational governance and risk mitigation
• Experience working within matrix organizations
• Effective communication and stakeholder management abilities

Join Ericsson in Toronto to cultivate customer satisfaction and operational excellence in a agile environment.
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📌 Director of Operations - Customer Fulfillment (Ontario)
🏢 Embedded Shishya
📍 Ontario