Job Description
What will you do?

This role balances operational leadership and strategic oversight across three core areas:

Operational Excellence (SRE)

Oversee Incident/Problem/Change Management and Disaster Recovery exercises to maintain service level objectives for portfolio management and client-facing applications

Drive production monitoring capabilities including observability, alerting, and proactive testing across the application portfolio

Lead continuous improvement initiatives—analyzing incidents and implementing preventive measures

Ensure systems maintain technology currency and compliance with RBC security and regulatory standards

Identify efficiency opportunities and streamline operating processes

Support production readiness during software development projects

Intelligent Operations

Guide the SRE technology roadmap for portfolio and reporting applications (monitoring, alerting, anomaly detection tools)

Evaluate and implement industry-leading technical solutions tailored to wealth management requirements

Foster cross-functional collaboration with Portfolio Management, Reporting, and Surveillance teams to develop integrated solutions

Support team adoption of new technologies and methodologies

Optimize processes and tools to improve agility and cost management

People Leadership

Build and develop a high-performing team with focus on growth and engagement

Set clear performance goals and support career development

Attract and retain skilled engineering and operations talent with expertise in financial systems

Foster a culture of continuous learning and excellence

Requirements
Must-have

8+ years' experience in production operations across multiple technologies and platforms

5+ years of related experience in Software Engineering (SRE, DevOps, Cloud)

5+ years of people management experience leading teams of managers, engineers, and operations analysts

Proven ability to drive improvements in a complex organization





Strong knowledge of SRE and engineering best practices; technical degree or equivalent experience

Experience supporting financial services applications or wealth management technology preferred

Nice-to-have

Familiarity with Charles River, Envestnet, or similar portfolio management systems

Experience with financial data compliance and regulatory requirements

Familiarity with AI and machine learning technologies

What's in it for you?

Competitive Total Rewards Program including bonuses and flexible benefits

Supportive leadership focused on your professional development

Opportunity to make meaningful impact on enterprise operations and client satisfaction

Agile, collaborative, high-performing team workplace

Job Skills
Business Oriented, Business Performance Management, Customer Service Administration, Information Technology Trends, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Organizational Leadership, Resource Management

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-24

Application Deadline: 2026-08-21

Note
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 Director, Portfolio Management & Client Reporting Technology Operations (Ontario)
🏢 RBC
📍 Ontario