Drive innovation as the FreshStart Program Lead at Volkswagen Financial Services, focusing on a groundbreaking consumer mobility program in a hybrid setup with local travel. Ensure seamless customer experiences and dealer coordination from application to delivery.

In this pivotal role, you'll manage the day-to-day aspects of the FreshStart program, facilitating customer vehicle selection and ensuring operational readiness. This involves maintaining rigorous communication with customers and dealers, overseeing each trial’s execution, and documenting process efficiencies. You will play a crucial role in enhancing the automotive financing landscape over a 15-month contract.

Key Responsibilities:
• Oversee end-to-end fulfillment of vehicle options and delivery
• Maintain ongoing communication to reduce customer friction




• Act as a liaison for dealer training and support
• Capture customer feedback for continuous improvement
• Ensure vehicles meet all readiness and standard criteria

Requirements:
• Bachelor’s degree in relevant fields or equivalent experience
• Minimum 3 years in automotive finance or related operations
• Robust organizational and follow-through skills
• Preferred knowledge in vehicle logistics and credit workflows
• Bilingual English/French considered an asset

Lead transformational change in automotive fulfillment and customer service with Volkswagen Financial Services.
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📌 Consumer Mobility Program Lead at VW (Ontario)
🏢 Volkswagen Financial Services
📍 Ontario