Elevate client experiences as a Product Support Analyst within our Independent Network Product team. Utilize your expertise in application support and problem-solving to enhance digital tools for business clients.

In this pivotal role, you'll provide advanced support for digital platforms through analysis, troubleshooting, and resolution of issues. Collaboration is key—partner with internal teams and vendors to investigate problems and implement digital solutions. You will also create and improve documentation, ensuring clarity for both technical and non-technical users.

Key Responsibilities:
• Provide advanced support for inquiries and service issues
• Collaborate with teams and vendors to resolve digital platform issues
• Act as a trusted advisor for product capabilities




• Create and maintain support documentation and user guides
• Monitor support trends and recommend process improvements

Requirements:
• Bachelor’s degree with 3+ years in application support
• Experience in B2B environments like brokerage services
• Knowledge of digital platforms or client‑facing applications
• Familiarity with Jira, Confluence, or SQL is an asset
• Availability for occasional after-hours support

Ensure impactful support and enhancements through your role in optimizing our digital platforms.
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📌 Product Support Analyst in Digital Platforms (Ontario)
🏢 Infotree Global Solutions
📍 Ontario