Lead transformational customer experiences as the Director of Customer Journey at Momentum Financial Services Group. Focus on optimizing origination processes in a hybrid work model, ensuring seamless customer engagement.

In this pivotal director role, you will oversee the end-to-end customer journey for origination across various financial products. With 12+ years of experience in customer experience or product management, you will ensure high-quality omni-channel experiences while fostering cross-functional collaboration. Your strategic insight will drive prioritization of key initiatives that maximize business value and enhance customer satisfaction.

Key Responsibilities:
• Oversee the entire origination customer journey across multiple channels
• Align initiatives with the Journey North Star for optimal execution




• Lead prioritization of high-impact projects to enhance customer outcomes
• Co-chair the Journey Council for governance and decision-making
• Drive continuous improvement in journey performance metrics

Requirements:
• 12+ years in customer experience or product management
• 3+ years at a Director level
• Proven leadership in optimizing customer-facing processes
• Robust understanding of regulatory compliance in financial services
• Excellent stakeholder alignment and influence capabilities

Elevate customer journeys with a focus on innovation and measurable business results at Momentum Financial Services Group.
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📌 Director of Customer Journey at MFSG (Ontario)
🏢 Momentumfinancialservicesgroup
📍 Ontario