Step into the role of Customer Relations Supervisor at Hyundai Auto Canada, located in Markham, Ontario. This position is designed for leaders to improve Tier-2 call center operations.

In this leadership role, you will mentor and guide a team of Customer Relations Coordinators, ensuring high service quality and operational efficiency. Your expertise will be essential in managing escalated customer issues and providing continued training and coaching for staff growth. You'll also analyze performance data to streamline processes and enhance the overall customer experience.

Key Responsibilities:
• Provide leadership for Tier-2 call center operations
• Manage escalated customer issues for effective resolutions
• Lead monthly quality assurance and coaching sessions




• Monitor KPIs and facilitate continuous improvement
• Ensure efficient scheduling and task management for the team

Requirements:
• 5-7 years relevant supervisory experience
• Bilingualism in English and French is advantageous
• Exceptional communication and analytical skills
• Proven record in driving KPI and SLA successes
• Solid conflict resolution and decision-making capabilities

Excel in a leadership role, fostering team collaboration and customer satisfaction at Hyundai Auto Canada.
#J-18808-Ljbffr

📌 Hyundai Auto Canada Customer Relations Supervisor (Ontario)
🏢 Hyundai Motor
📍 Ontario