Shape the future of quality assurance and technical support at Instantel in Ottawa, Ontario. This Senior role demands technical expertise and customer-centric problem solving.

In the Senior Quality Assurance and Technical Support Coordinator position, you will ensure that Instantel’s products not only meet functional requirements but also enhance customer satisfaction globally. Your role will involve close collaboration with multiple departments to streamline operations, improve product quality, and support technical solutions for our dealer network.

Key Responsibilities:
• Develop and execute comprehensive testing and validation strategies
• Support technical evaluations and customer training sessions
• Document, prioritize, and address customer support issues




• Collaborate to improve QA reporting metrics
• Conduct root cause analysis for defect resolution

Requirements:
• Over five years in QA or customer technical support
• Relevant bachelor’s degree in Engineering disciplines
• Excellent analytical and troubleshooting capabilities
• Experience in enhancing QA systems and customer support
• Robust communication and project management skills

Foster quality and enhance technical support at Instantel, setting new standards in customer service and product reliability.
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📌 Senior QA and Tech Support Coordinator (Quebec City)
🏢 SECURITAS TECHNOLOGY CANADA
📍 Quebec City