Be at the forefront of healthcare innovation with Pillway as a Customer Support Representative. Your communication expertise will help in shaping customer experiences and resolving inquiries in a fast-paced environment.

This role requires adeptness in managing customer tickets via our CRM system and collaborating closely with the Pharmacy Experience Specialist team. You will assist customers with various non-pharmacist inquiries and ensure timely resolutions. Experience in tech support or healthcare will be advantageous as you provide seamless support in both French and English.

Key Responsibilities:
• Efficiently manage and prioritize customer tickets in our CRM
• Expedite complex issues to relevant departments directly
• Provide information for inbound calls on marketing campaigns




• Address technical issues and payment inquiries promptly
• Work alongside Pharmacy Experience Specialists as needed

Requirements:
• Excellent verbal and written communication skills
• Background in customer service or technical support
• Solid problem-solving and ticket management capabilities
• Proficient in both English and French communications
• High level of patience and empathy in customer interactions

Make a difference at Pillway, where your role enhances healthcare management through technology.
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📌 Pillway Customer Support Representative (British Columbia)
🏢 Pillway
📍 British Columbia