Make an impact at Pigment as a Technical Product Support Specialist by delivering top-notch service to our clients. Focus on problem-solving and customer education for optimal product use.

In this position, you will engage directly with customers, addressing their challenges and improving their experience with our platforms. Collaborate with product and engineering teams to ensure customer feedback is effectively integrated into future product enhancements.

Key Responsibilities:
• Act as the primary customer support contact
• Diagnose and replicate product issues efficiently
• Collaborate on customer education initiatives
• Develop processes to enhance customer interactions
• Monitor client activity and address issues proactively

Requirements:
• 2+ years in SaaS technical support or related fields
• Solid communication skills with diverse stakeholders
• Detail-oriented with a proactive approach
• Ability to manage repeatable work effectively
• Solid judgment in problem-solving and process improvement

Support our vision of transforming business planning with your technical and customer service skills.
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📌 Technical Product Support Specialist Role (Ontario)
🏢 Pigment
📍 Ontario