Become an essential part of The Brick as a Retail Operations Manager, excelling in customer service and team leadership. Emphasize compliance, efficiency, and merchandising excellence.

The Brick is looking for an Operations Manager to join the team. You will oversee compliance with company policies, develop and mentor employees, and manage customer service challenges. Your leadership will steer the location toward greater profitability while ensuring customer satisfaction.

Key Responsibilities:
• Communicate and maintain compliance with operating procedures
• Coach and develop employees through training and appraisals
• Address escalated customer service concerns with solutions
• Drive profitability and operational efficiency




• Ensure excellence in store merchandising practices

Requirements:
• High school diploma or equivalent; post-secondary education is a plus
• Minimum of 2 years in supervisory or management roles
• 2 years of customer service or retail sales experience
• Track record in operational management and merchandising
• Exceptional leadership and organizational skills

Step into a rewarding leadership role at The Brick, enhancing team performance and customer experience.
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📌 Retail Operations Manager Role (Ontario)
🏢 The Brick
📍 Ontario