Join our inclusive team as a Bilingual Intake Specialist, balancing flexible hybrid work with service excellence. Your ability to communicate in English and French will be crucial as you assist members in urgent situations.

In this dynamic role, you will be the friendly voice our members connect with for medical or general assistance. With a strong background in customer service, your responsibilities will include coordinating travel logistics and maintaining vital communication ties with providers and families. Time management and problem-solving abilities are essential for success.

Key Responsibilities:
• Serve as the initial point of contact for all member inquiries
• Book taxis, hotels, and medical appointments for traveling members




• Collaborate with global service providers for documentation
• Keep members informed about their assistance status
• Track case details in our management system

Requirements:
• Degree or diploma in Business or related discipline
• Minimum two years of customer service experience
• Robust Microsoft Word and Excel skills
• Fluent in English and French
• Excellent time management with an independent work ethic

Showcase your bilingual skills and customer service expertise in this engaging Intake Specialist role.
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📌 Intake Specialist with Bilingual Skills (Alberta)
🏢 MSH Americas - DIOT-SIACI Group
📍 Alberta