Make a difference in telecommunications as a Quality Auditor with CCTS! Utilize your data analysis and auditing skills to enhance consumer services in this impactful role.

This permanent, full time position at CCTS is designed for someone who thrives on examining quality and accuracy in complaint handling. You will analyze data trends, support quality assessments, and contribute to the overall effectiveness of complaint resolution. Your insights will be crucial for improving services and enhancing consumer experiences.

Key Responsibilities:
• Analyze complaint data for insights and trends
• Perform quality assessments to ensure service delivery
• Apply standardized quality frameworks to audits
• Identify and communicate patterns to management
• Engage in broader quality assurance projects as needed

Requirements:
• College diploma, Bachelor’s Degree preferred
• Two years of experience in auditing or QA
• Experience in telecommunications is an asset
• Strong bilingual communication skills
• Proficient in MS Office tools

Join CCTS and leverage your skills to drive quality improvements in the telecommunications industry.
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📌 Telecommunications Quality Auditor (Quebec City)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Quebec City