Become a Business Enablement Technical Analyst at FCC, providing Level 3 support for a variety of applications in a collaborative hybrid workspace. Make a significant impact on user experience and technology resolution.

In this role, you will investigate and resolve issues pertaining to SaaS tools, while working with various teams and external vendors. Your expertise will facilitate the integration of new product features and ensure that users can effectively navigate business applications. Demonstrate your strong problem-solving and analytical skills to provide insightful documentation and support.

Key Responsibilities:
• Investigate escalated SaaS support tickets effectively
• Conduct technical triage and root-cause resolution




• Maintain hands-on knowledge of enterprise applications
• Assess vendor releases for advantages and risks
• Create documentation for user support and readiness

Requirements:
• Bachelor's degree in IT or a related discipline
• At least two years of experience in technical support
• Familiarity with SaaS and commercial applications
• Excellent analytical and communication skills
• Eagerness to learn and adapt to new tools

Help FCC empower the agriculture industry through technical excellence and user-driven support.
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📌 Business Enablement Technical Analyst Role (Saskatchewan)
🏢 Farm Credit Canada
📍 Saskatchewan