Join Oldcastle, a CRH company, as an Entry-Level Customer Experience Specialist in Candiac, QC, and excel in customer service. Tackle inquiries, manage orders, and deliver exceptional support.
In this role, you will be responsible for addressing customer inquiries and managing quotes while cultivating relationships within your specified market. With 1-2 years of experience, you’ll ensure that customer expectations are met through effective communication and collaboration with various teams. This position offers an opportunity to grow within a supportive environment.
Key Responsibilities:
• Address customer inquiries and process orders promptly
• Provide courteous and effective service via calls and emails
• Keep customers informed about order updates
• Coordinate with engineering, planning, and sales teams
• Utilize NetSuite for customer issue resolutions
Requirements:
• 1-2 years of customer service in an office setting
• Excellent interpersonal and communication abilities
• Comfortable with Excel; NetSuite knowledge preferred
• Detail-oriented with robust multitasking skills
• Capacity to work calmly in a team dynamic
Make a significant impact in customer experience at Oldcastle by leveraging your skills in a collaborative role.
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