Join Staples Canada as a Senior Manager, Services - Field Operations and facilitate excellence in service delivery. This hybrid position focuses on improving customer satisfaction across Divisions 6 and 8.

In this role, you will guide both strategic and tactical service initiatives while working alongside District and Regional Managers. By promoting operational excellence and facilitating sales coaching, your influence will drive the enhancement of customer experiences. Your leadership will ensure that best practices are implemented effectively, fostering collaboration across the organization to achieve desired service outcomes.

Key Responsibilities:
• Execute service strategies aligned with business objectives
• Partner with District Managers to identify improvement opportunities




• Champion operational efficiency and service quality
• Oversee the compliance of service operations with standards
• Use data analysis to inform decisions and strategic shifts

Requirements:
• Degree in business or a related field, or equivalent experience
• 7+ years in field operations with a focus on services
• Proven success in leading cross-functional projects
• Robust interpersonal and communication skills
• Experience in a regional service environment

Lead service innovation and be at the forefront of customer satisfaction initiatives as part of the Staples Canada team.
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📌 Senior Manager of Services - Hybrid Role (Ontario)
🏢 Staples Canada
📍 Ontario