Elevate customer interactions as a CCaaS Engineer with Accenture Song. Utilize Amazon Connect and Google CCAI to drive innovative contact center solutions across channels.

This role requires a proactive CCaaS Engineer who designs and maintains high-impact solutions for customer service environments. You'll work directly with architects to implement robust system architectures while developing AI-driven features that improve operational efficiencies. With your expertise, you'll transform client contact strategies into high-performance applications.

Key Responsibilities:
• Build and maintain CCaaS solutions on Amazon Connect and Google CCAI
• Create intelligent agent workspace configurations and contact flows
• Integrate various cloud services to optimize contact center operations




• Oversee migration from legacy systems to Amazon and Google platforms
• Develop and implement CI/CD processes and IaC strategies

Requirements:
• 3+ years of experience in CCaaS engineering
• Deep knowledge of Amazon and Google Cloud services
• Experience with backend programming (Python, Node.js, Java)
• Solid understanding of CI/CD and IaC tools
• Excellent collaboration and communication skills

Contribute to redefining customer experiences while leveraging your cloud solutions expertise at Accenture Song.
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📌 Cloud Contact Center Engineer Role (Ontario)
🏢 Accenture
📍 Ontario