Title : Customer Marketing & Operations, West Level: L6

Location : Calgary

Function : Sales - Chain Retail / Customer Marketing & Operations

Manager : Sales Director, Chain Retail

Role Purpose : Support customer marketing and operations for the West Chain Retail business, helping convert brand, category, and customer plans into timely execution, broker coordination, materials, and operational follow-through.

Key Responsibilities
Coordinate customer marketing and operational execution for West chain retail customers and broker partners.
Support activation calendars, customer materials, planogram/merchandising inputs, launch readiness, and execution trackers.
Partner with KAMs, Category Manager, Marketing, CSP, Supply, Finance, and brokers to resolve issues and maintain execution discipline.
Monitor customer deadlines, planogram windows, service issues, data inputs, samples/assets, and follow-up actions.
Support with Customer listings applications with government board of AGLC and SLGA.
Prepare performance updates, customer meeting materials, action logs, and operational reports.




Support translation of brand/category plans into customer-ready tools and field execution guidance.
Identify process improvements that improve broker coordination, customer service, and market execution.

Qualifications
3+ years of customer marketing, sales operations, retail operations, broker coordination, commercial operations, or project coordination experience.
Robust organization, communication, detail management, and cross-functional follow-through.
Understanding of chain retail, planogram windows, customer materials, or merchandising preferred.
Ability to work with KAMs, brokers, Marketing, CSP, Supply, and Finance partners.
Comfort managing multiple deadlines and customer-specific requirements.

Compensation Range : $57,750.00 CAD - $96,250.00 CAD

This posting is being published in relation to a currently existing vacancy. Please note that Diageo uses artificial intelligence in the recruitment process as that term is defined under O. Reg 476/24.
J-18808-Ljbffr

📌 Customer Marketing & Operations Associate, West Calgary
🏢 Diageo
📍 Calgary