Holman is hiring an Automotive Insurance Claims Specialist to enhance our claims management process and provide exceptional support to clients. This role operates in a hybrid mode, focusing on efficiency and customer satisfaction.
You will bring at least 3 years of experience from the fleet management or insurance sectors and contribute to the claims lifecycle from intake to resolution. Your role entails liaising with insurers, guiding clients, and ensuring thorough documentation of claims and repairs, all while adhering to company policies.
Key Responsibilities:
• Handle daily claims intake on the Accident Management Queue
• Review claims and provide necessary guidance to stakeholders
• Document claims and repair events meticulously
• Communicate with insurers for claim reports and coverage checks
• Proactively expedite subrogation processes
Requirements:
• Post-secondary degree in an insurance-related field (asset)
• Minimum 3 years' experience in fleet management or insurance
• Direct customer service skills required
• Bilingual in English and French preferable
• Experience in fast-paced contact center operations
Serve as a key player in claims management, fostering strong relationships with clients at Holman.
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