Join MNP as a Solution Developer specializing in Power Platform and D365! Leverage your technical skills to effectively troubleshoot and improve client experiences in a Managed Services setting.
This role is vital for MNP’s Managed Services as you’ll directly engage with clients to resolve critical technical issues. Your expertise in CRM and application support will ensure the smooth running of Power Platform while working closely with other teams for enhanced service delivery.
Key Responsibilities:
• Diagnose and resolve high-urgency technical issues
• Ensure high-quality customer support via phone and chat
• Maintain thorough documentation of client inquiries
• Collaborate with internal teams for prompt issue resolution
• Conduct root cause analysis and error documentation
Requirements:
• 3-5 years in CRM solutions and support
• 2-4 years of experience with Microsoft D365
• Experience in a Managed Services environment essential
• Robust communication in both French and English
• Bachelor’s degree or 5-7 years relevant experience
Utilize your technical knowledge and customer-oriented mindset as a vital part of MNP's team!
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