Join Aquilini Development as the Customer Care Director, essential for crafting superior experiences for homeowners across British Columbia. Elevate service excellence within our organization.

This role demands a dedicated leader who will manage the Customer Care Team, ensuring seamless support for our current home buyers. You'll audit systems, collaborate with construction teams, and handle warranty projects to improve customer satisfaction. Your proactive approach will be vital in addressing and resolving customer issues effectively.

Key Responsibilities:
• Lead team collaborations to enhance quality home delivery
• Conduct inspections to identify and resolve quality issues
• Manage customer complaints and ensure timely resolutions




• Prepare and oversee walkthroughs prior to home completion
• Develop efficient CRM and tracking systems

Requirements:
• Minimum 5 years of relevant real estate experience
• 3 years in a management capacity
• Strong team player with excellent communication skills
• Ability to manage multiple projects under pressure
• Access to a vehicle for site visits

Enhance customer care efforts and lead your team to success at Aquilini Development.
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📌 Customer Care Director - Real Estate Focus (British Columbia)
🏢 Aquilini Development
📍 British Columbia