Join CBI Home Health as a Bilingual Care Access Representative in Toronto. This crucial role involves managing client care schedules while providing exceptional service to our community.
We are hiring in Toronto, Mississauga, or Ottawa for a position focusing on high-quality client interactions. Candidates should possess strong multitasking and organizational skills, with an emphasis on effective communication. Your role will directly influence how care is accessed and delivered in your community.
Key Responsibilities:
• Manage scheduling of care providers effectively
• Achieve individual KPIs for service metrics
• Foster transparent communication with all stakeholders
• Build positive relationships to enhance care delivery
• Update care records for accuracy and compliance
Requirements:
• High school diploma or equivalent required
• 2+ years in customer service or scheduling roles
• Skilled in Microsoft Office and care scheduling software
• Excellent communication in both English and French
• Solid problem-solving abilities under pressure
Contribute to quality care with CBI Home Health, ensuring a seamless experience for clients and providers.
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