Join Porter Airlines in Montréal as a Customer Service Supervisor, steering the CSR team to deliver excellence in passenger support. Lead by example to ensure a smooth travel experience.

This role focuses on optimizing CSR functions and ensuring the fulfillment of Porter's core values: Safety, Reliability, and Service. As a leader, you will facilitate effective communication among cross-functional teams while enhancing operational processes. You will also take active steps to coach your team, build morale, and exceed customer expectations.

Key Responsibilities:
• Direct daily CSR operations and team mentoring
• Engage with stakeholders and maintain operations
• Assess performance and provide constructive feedback
• Implement safety measures and enhance service quality
• Track irregular operations and manage communications

Requirements:
• 2+ years in airport operations preferred
• Bilingual in English and French is necessary
• Robust problem-solving and communication abilities
• Flexibility to accommodate various shifts
• College education preferred

Drive operational success by leading the CSR team at Porter Airlines and embodying customer service excellence.
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📌 Customer Service Supervisor at Porter Airlines (Quebec City)
🏢 Porter Airlines
📍 Quebec City