Shape the future of customer onboarding as a Senior Product Manager at Relay. This pivotal role aims to streamline the business banking experience for small businesses.
You will lead efforts to enhance customer activation, focusing on reducing the time from account setup to funded transactions. With a background in managing activation metrics, your expertise in experimentation and data analysis will greatly inform product decisions. Close collaboration with engineering and design teams will be essential for delivering high-quality user experiences and for crafting impactful narratives that engage stakeholders.
Key Responsibilities:
• Own the complete activation experience from vision to execution
• Define activation metrics that drive customer retention
• Experiment rigorously with defined hypotheses
• Partner with design and engineering on product development
• Monitor customer interactions to optimize insight-driven engagement
Requirements:
• At least five years of relevant product management experience
• Proficient in SQL and data-driven decision making
• Strong communication and collaboration skills
• Experience launching customer-oriented products
• Ability to thrive in uncertain environments
Elevate Relay’s product culture by championing cutting-edge activation strategies that empower small businesses.
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