Shape the future of customer service as a Lead Solution Architect focusing on CCaaS at Accenture Song. This role combines technical expertise with strategic communication to implement impactful solutions.

You will spearhead large-scale contact center transformations, working closely with cross-functional teams and clients. Your responsibilities will include developing migration plans, integrating innovative technologies, and ensuring seamless operational readiness. This position emphasizes collaboration, architectural design, and hands-on leadership in cloud environments.

Key Responsibilities:
• Lead CCaaS transformation initiatives from conception to execution
• Define technical architectures and migration strategies




• Strengthen relationships with executive stakeholders
• Oversee Agile project planning and execution
• Contribute to creative solution development

Requirements:
• 7+ years in enterprise cloud solutions
• Bachelor's in a relevant technical field
• Proficiency in NICE CXone and AI automation
• Strong interpersonal and English communication skills
• Experience in complex project delivery leadership

Bring your architectural vision and technical acumen to drive customer experience innovation at Accenture Song.
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📌 Lead Solution Architect - Cloud CCaaS (British Columbia)
🏢 Accenture
📍 British Columbia