Be the catalyst for exceptional service as an Indigo Customer Experience Strategist, where book culture meets customer connection. Shape team success by leveraging insights and best practices.

As a leader in customer experience, you'll direct efforts to engage shoppers and drive sales across all platforms. This role emphasizes a commitment to fostering a welcoming workplace while focusing on key metrics that gauge customer loyalty and satisfaction. Your ability to coach and inspire others will be essential.

Key Responsibilities:
• Optimize customer experience initiatives and engagement strategies
• Implement best practices in sales generation leadership
• Communicate objectives through team meetings and sales rallies
• Coach customer service representatives to enhance interactions
• Manage omni-channel services including pickups and returns

Requirements:
• 1-3 years in a leadership role in retail
• Experience with omni-channel customer experience
• Proven track record of coaching and developing teams
• Strong organizational and planning skills
• Passion for Indigo’s mission and values

Enhance the Indigo customer experience by driving engagement and loyalty.
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📌 Indigo Customer Experience Strategist (British Columbia)
🏢 Indigo
📍 British Columbia