As a Customer Success Specialist at ADB SAFEGATE, you will enhance aftermarket sales while ensuring exceptional customer service. Your skills will be key in growing service contracts and product upgrades.
In this role, your primary responsibility will be to support external customers with their aftermarket needs. With a high school diploma and 2-5 years of experience, you'll manage sales campaigns, track orders, and maintain vital customer information. The position requires excellent communication skills to provide updates and resolve issues promptly.
Key Responsibilities:
• Track and quote aftermarket orders effectively
• Maintain customer records in CRM systems
• Ensure timelines for customer service are met
• Promote and sell products and services
• Address inquiries and process customer requests
Requirements:
• High school diploma with 2-5 years in customer service
• Experience with software and database systems
• Valuable interpretation of documented processes
• Bilingual in French strongly preferred
• Strong problem-solving abilities
Enhance customer experience and aftermarket sales at ADB SAFEGATE through your dedicated support and expertise.
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