Join Staples as a Customer Support Supervisor, where leadership meets exceptional service in facilitating ServiceOntario operations. Make impactful contributions in a supportive setting.
In your role, you’ll lead a team of Customer Support Specialists, ensuring service excellence and accuracy in all transactions. This position involves resolving escalations while supporting team training and development. To succeed, you'll need supervisory experience, strong processing skills, and the ability to maintain professionalism in various situations.
Key Responsibilities:
• Serve ServiceOntario customers with a focus on quality
• Handle transactions and inquiries with professionalism
• Train and develop Customer Support team members
• Contribute actively to store sales and performance
• Maintain compliance with health and safety standards
Requirements:
• Minimum 1-2 years of supervisory experience
• Ability to coach and inspire a diverse team
• Strong skills in data entry and office software
• Attention to detail for transaction accuracy
• Bilingual in English/French is considered an asset
Strengthen customer service and operational standards as you lead at Staples.
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