Join the FIKA team as a Retail Experience Lead, focusing on daily operations and exceptional customer service. Enhance team dynamics and store presentation in a bustling setting.

As a Retail Experience Lead, you will oversee operations, guide staff, and ensure compliance across FIKA's flagship stores. You will maintain the store’s appearance while delivering high service levels to customers and assisting with cash management. This role requires a commitment to staff training and leading by example, positioning FIKA as the prime destination for cannabis consumers.

Key Responsibilities:
• Open and close the store while managing security alarms
• Provide top-tier customer service and product suggestions




• Train and assist with onboarding for new employees
• Address and resolve customer complaints professionally
• Implement sales strategies effectively

Requirements:
• 2+ years in retail settings required
• High school diploma or GED necessary
• Strong conflict resolution and negotiation skills
• Ability to adapt quickly to sales software
• Must have a clear criminal record and Cannabis Certification

Lead the charge in enhancing customer experiences as part of the FIKA team.
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📌 FIKA Retail Experience Lead Role (Ontario)
🏢 Friendly Stranger
📍 Ontario