Lead renewal initiatives at Pigment as Renewals Manager and drive customer loyalty with our cutting-edge AI platform. Merge customer understanding and business strategy for optimal outcomes.

As Renewals Manager at Pigment, your focus will be on customer retention through skilled management of the renewal lifecycle. This role emphasizes the collaboration with teams such as Customer Success, Sales, and Legal to ensure effective risk management and accurate renewal forecasting. Your mission is to help customers feel confident in their value from Pigment’s solutions during every transition.

Key Responsibilities:
• Direct the complete renewal lifecycle for customers
• Partner with internal teams to minimize renewal risks
• Monitor and communicate renewal forecasts




• Drive discussions regarding contract terms and conditions
• Illustrate ongoing product value for customer engagements

Requirements:
• Background in renewals, customer success, or related fields
• Familiarity with SaaS and its business implications
• Excellent skills in negotiation and strategy
• Capacity for data analysis to inform retention strategies
• Robust organizational and multitasking abilities

Empower customer relationships and value perception as the Renewals Manager at Pigment.
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📌 Renewals Manager in Business Planning (Ontario)
🏢 Doist
📍 Ontario