Join Gorgias as a Senior Growth Manager and redefine customer lifecycle strategies. You'll enhance on-boarding and activation while driving retention and revenue through conversational commerce.

As a key player in this individual contributor role, you will be responsible for the full lifecycle strategy from trial to renewal. Implementing triggered campaigns and collaborating with cross-functional teams, you'll focus on creating meaningful customer experiences. Bring your analytics expertise to elevate ordinary interactions into robust customer relationships fueled by AI technology.

Key Responsibilities:
• Own end-to-end lifecycle strategy across channels
• Develop and launch data-driven triggered campaigns




• Establish churn-prevention and retention strategies
• Work alongside Product, CS, and Education/Enablement
• Collaborate with Marketing Operations for operational excellence

Requirements:
• 5+ years in customer marketing or lifecycle strategies
• Hands-on experience with CRM tools like HubSpot
• Ability to analyze product usage data
• Proven track record in improving customer experiences
• Navigate ambiguity while fostering team alignment

Innovate in the space of AI-driven customer engagement with Gorgias.
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📌 Senior Growth Manager at Gorgias (Ontario)
🏢 Socket.dev
📍 Ontario