Advance your career with Aviso as a Senior Incident and Problem Manager, ensuring operational excellence in incident management. Focus on delivering quality service within a collaborative team environment.

This pivotal role within Avalso entails managing IT incident processes for the Technology Ops & Support Partners team. You will lead efforts to restore services promptly and effectively, perform root cause analyses, and drive improvements in ITIL-aligned practices. Additionally, you'll engage with other teams to ensure ongoing service reliability and minimize business impact during incidents.

Key Responsibilities:
• Direct major incident responses and communications
• Facilitate problem management and track corrective actions




• Review operational risks for production readiness
• Generate incident metrics and operational reports
• Enhance incident management procedures and templates

Requirements:
• Degree in IT, Computer Science, or related experience
• 5+ years in incident or problem management
• Experience in high-availability IT environments
• Robust background in ITIL methodologies
• Crisis management and decision-making expertise

Contribute to Aviso's commitment to operational excellence while enhancing client service and ITIL practices.
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📌 Aviso Senior Problem Management Specialist (Ontario)
🏢 Aviso
📍 Ontario