Elevate member services as a Capability and Quality Lead at Southern Cross Health Insurance. This role focuses on modernizing employee learning and quality assurance practices.

Join a dedicated team focused on member wellbeing and operational excellence. With a robust emphasis on innovative learning solutions, you will define quality standards and analyze performance data to inform actionable strategies. This role involves partnering with cross-functional leaders to address capability gaps and enhance team performance through effective coaching and development.

Key Responsibilities:
• Lead the development of learning and quality strategies
• Create blended learning approaches for staff
• Set and maintain quality standards for team alignment




• Utilize data analysis for performance improvement
• Manage specialist teams in development and quality assurance

Requirements:
• Demonstrated leadership in high-performing teams
• Strong background in instructional design
• Knowledge of adult learning principles
• Experience in capability transformation
• Mindset focused on continuous improvement

Be a pivotal force in driving quality and learning excellence at Southern Cross Health Insurance.
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📌 Lead Capability and Quality Initiatives (Ontario)
🏢 Southern Cross Health Insurance
📍 Ontario