Join Dilawri as a Service Operations Manager to drive efficiency and customer satisfaction across service departments. Oversee technician performance while fostering a collaborative work environment.

As a Service Manager with the Dilawri Group, you will handle day-to-day operations, ensuring quality service and effective communication with customers. Your leadership will be crucial in developing a strong service team and guaranteeing financial accountability within the department. This role emphasizes maintaining high standards of operational effectiveness and safety.

Key Responsibilities:
• Maintain organized customer follow-up and record-keeping systems
• Recruit and develop high-quality service staff
• Achieve forecasted customer labor sales within 10%




• Support vehicle delivery requirements as per program standards
• Conduct annual team performance appraisals

Requirements:
• Proven leadership skills in a service environment
• Experience managing workflow and employee performance
• Robust customer service expertise and communication skills
• Familiarity with computer service management systems
• Comprehensive understanding of warranty processes

Enhance your leadership skills and employee engagement as a Service Operations Manager at Dilawri.
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📌 Service Operations Manager at Dilawri (British Columbia)
🏢 Dilawri Group of Companies
📍 British Columbia