Step into a pivotal role as Vice President of Operations with Harris, focusing on enhancing customer services and driving strategic growth. Be part of an innovative team leading an AI transformation.

You will play a crucial role in shaping the Operations and Customer Services landscape, leading Professional Services and Support teams. With over five years of experience in service delivery and a proven leadership track record, you will oversee financial functions, set performance benchmarks, and cultivate relationships with enterprise clients. Your focus will be on developing KPIs to measure and enhance service delivery and ensuring that customers receive unparalleled support and solutions.

Key Responsibilities:
• Lead operations across the Professional Services division




• Oversee department's financial planning and ROI
• Create measurable objectives in line with business growth
• Engage with enterprise customers on strategic issues
• Develop KPIs for delivery and customer satisfaction

Requirements:
• Bachelor's in Business Administration or similar
• 5+ years experience in qualified services delivery
• 3+ years in leadership
• Hands-on experience in AI implementation
• Bilingual in French and English for effective communication

Lead the evolution of customer operations at Harris with innovative strategies and strong leadership.
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📌 Client Services VP with Operational Excellence (Quebec City)
🏢 MediSolution
📍 Quebec City