Join Citi as a Data Platforms Support Analyst within the Securities Services division. This hybrid role combines client service, platform management, and operational excellence for high-profile data and reporting platforms.

In this senior operational position, you’ll play a pivotal role in a globally distributed team, ensuring seamless 24x6 support for critical client-facing applications. You'll directly contribute to the modernization of data platforms, implementing AI-assisted troubleshooting and automation, while also taking ownership of incident management and process improvements.

Key Responsibilities:
• Manage L2 production support with global follow-the-sun model
• Ensure compliance with SLAs during incident responses




• Communicate effectively with client-facing teams
• Drive problem management to resolve recurring issues
• Support change management activities for platform evolution

Requirements:
• Minimum 5 years in application support within finance
• Active experience with ITRS Geneos monitoring tools
• Robust SQL skills for data quality diagnostics
• Practical knowledge of ITIL-aligned management
• Scripting skills for operational task automation

Advance your career at Citi, where innovation meets client service!
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📌 Citi Data Platforms Support Analyst (Ontario)
🏢 Citigroup
📍 Ontario