Elevate customer experiences as the Director of Customer Engagement Platforms at Questrade Financial Group. Implement AI-driven innovations in a hybrid work environment.

In this key leadership role, you will modernize Questrade’s customer engagement infrastructure, focusing on CRM and marketing automation. Over 8 years of experience in managing enterprise-level platforms is required, along with a record of successful digital transformation initiatives. You’ll lead a team committed to agile practices while collaborating closely with various business areas to achieve strategic objectives.

Key Responsibilities:
• Define and implement a technology modernization strategy
• Oversee technology lifecycle management for stability and performance




• Implement agile methodologies for rapid value delivery
• Manage key vendor contracts and platform costs
• Work closely with business leaders for alignment on goals

Requirements:
• Bachelor’s degree in Computer Science or equivalent
• 8+ years of technology leadership experience
• Proven digital transformation project experience
• Hands-on in managing CIAM and marketing platforms
• Strong ability to lead technical teams in Agile settings

Contribute to redefining financial services through cutting-edge customer engagement at Questrade.
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📌 Questrade Director of Customer Engagement (Ontario)
🏢 Questrade Financial Group
📍 Ontario