Lead with Heart. Decide with Confidence. Help Members Rebuild.

Supervisor, Property Claims

The Opportunity
You’re a natural leader who knows that great claims handling is equal parts expertise, empathy, and good judgment. As Supervisor, Property Claims, you’ll guide a team of property adjusters through complex, high-impact moments for our members—ensuring claims are handled fairly, efficiently, and with care. You’ll balance day-to-day operations with coaching, quality oversight, and forward-thinking planning, including preparing for and leading responses to catastrophe events.

This role is ideal for someone who thrives in a fast-paced environment, enjoys developing others, and understands how strong leadership in claims directly shapes member trust, experience, and long-term loyalty.

A Place to belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

About
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

Competitive salary and flexible benefits

Employer-paid retirement savings program

Employee-exclusive discounts on travel, insurance, memberships,



and more

Free travel medical insurance for you and your immediate family

Ongoing professional development

Paid vacation and personal days, including a Volunteer Day and Me Day

Flexible work models that make sense for your lifestyle

Who You Are

A people-first leader who motivates, coaches, and supports a diverse team

Calm, confident, and thoughtful when navigating escalations or high-severity claims

Organized and adaptable, especially when volumes fluctuate during catastrophe events

Fair and transparent in decision-making, with a robust sense of accountability

Curious about better ways of working and open to process improvement and innovation

Aligned with AMA’s values of integrity, respect, collaboration, and excellence

How You’ll Make an Impact

Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance

Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members

Mentor adjusters through coaching, audits, and one-on-one development conversations

Handle escalations and sensitive files with professionalism and sound judgment





Ensure claims practices meet legislative, regulatory, and financial requirements

Approve reserves, settlements, denials, and use of experts where appropriate

Prepare, execute, and continuously improve AMA’s annual catastrophe response plan

Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners

Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service

What You Bring to the Table

Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims

Post‑secondary education, with an insurance designation completed or in progress (CIP, FCIP, CRM preferred)

Strong knowledge of property policy wordings, building construction, and claims legislation

Experience with estimating tools such as Xactimate (preferred)

Proficiency with Microsoft Office and insurance operating systems

Proven leadership skills with the ability to guide teams through busy, high‑pressure situations

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible workplace. If you require an accommodation at any time during our recruitment process, please contact [email protected] . We’ll work with you feel supported throughout your journey with us.

Work Model
Hybrid

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Supervisor, Property Claims (Alberta)
🏢 AMA - Alberta Motor Association
📍 Alberta