Join Tipalti as a Senior Partner Customer Success Manager and enhance customer relationships post-go-live. Shape processes to ensure strategic partner roles flourish in driving customer success.

This role is integral to Tipalti's Customer Success team, focusing on ensuring partner-referred customers maximize their value. With a foundation in fintech, you will develop strategies that facilitate growth while mentoring your team. Collaborate with various departments to implement insights that enhance customer operations.

Key Responsibilities:
• Oversee customer transitions post-go-live effectively
• Create advocates and manage customer portfolio growth
• Refine operational structures for better partner engagement




• Ensure partner customer needs are championed within teams
• Coach fellow team members and strengthen team objectives

Requirements:
• 5+ years in customer success or account management
• Familiarity with partner/alliances ecosystems for growth
• Solid background in account retention and advocacy
• Experience with ERP and customer management tools
• Excellent organizational and communication abilities

Utilize your expertise to create robust customer relationships and drive impactful changes within Tipalti's Customer Success program.
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📌 Tipalti Senior Partner Success Manager (British Columbia)
🏢 Socket.dev
📍 British Columbia