CAAT seeks an IT Support Specialist to maintain and enhance our technology systems. This role requires providing technical assistance and ensuring data security while fostering continual service improvement.

As a member of CAAT's tech team, you will respond to and manage support requests, assist staff with technology-related issues, and contribute to system documentation. You will also play a vital role in upgrades and backend maintenance of our IT infrastructure. Collaboration with vendors is essential for effective problem resolution.

Key Responsibilities:
• Offer technical support for workstations, software, and devices
• Prioritize and manage incoming technical support requests
• Troubleshoot and document resolutions for IT issues




• Support hardware and software upgrades as needed
• Maintain inventory and collaborate with team members

Requirements:
• 3-5 years of IT support experience in similar environments
• Familiarity with Microsoft 365 and Active Directory
• Understanding of service management tools like Jira
• Experience in PowerShell scripting is a plus
• Excellent communication and problem-solving abilities

Make a meaningful contribution to CAAT's mission while resolving IT challenges across the organization.
#J-18808-Ljbffr

📌 IT Support Specialist Position at CAAT (Ontario)
🏢 CAAT Pension
📍 Ontario