Become the Head of Customer Relations at Ecocert Canada in Guelph, Ontario. Focus on optimizing customer experiences in the agri-food sector while leading a skilled team and building strong client relations.

This full-time, permanent role involves managing a team of seven dedicated to enhancing customer satisfaction for Ecocert clients. You will be responsible for resolving numerous complex issues and leading improvements across service quality. Collaborate with Sales leadership to ensure aligned processes and represent Ecocert at critical industry conferences.

Key Responsibilities:
• Manage and develop a 7-member customer relations team
• Foster a top-tier customer experience in agri-food activities
• Handle delicate customer situations with tact




• Enhance operational efficiency through continuous improvement efforts
• Measure and monitor customer satisfaction metrics

Requirements:
• Robust team management experience with proven results
• Skills in customer relations, communication, and account management
• Knowledge of certification or agri-food sectors advantageous
• Highly organized with the ability to work independently
• Proficiency in English and French essential

Elevate customer service standards and operational efficiency at Ecocert Canada.
#J-18808-Ljbffr

📌 Head of Customer Relations at Ecocert (Ontario)
🏢 GoodWork.ca
📍 Ontario