Job Description
Role: Practice Consultant

Location: On-site Mississauga, ON (Financial Drive)

Department: Implementation & Client Onboarding

Job Function : SaaS Implementation, Software Training & New Client Support(Medical Aesthetics, Practice Management Software)

Why BoomerangFX?
BoomerangFX was recently recognized by the DeloitteFast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools,electronic medical records (EMR), accounting, data analytic, digital advertising,lead generation and e-learning in a single user-friendly solution – this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France,



the UKand Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices.

Scope of duties

Deliver training on our practice management software to new clients and employees

Act as primary software trainer and on boarding support to your portfolio of clients.

Serve as a single point of customer contact during the implementation ensuring client satisfaction

Manage client escalations and work with cross functionally to resolve client concerns

Train clients through key software learning milestones for effective Software application usage.

Own client retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.

Assist in the review of client processes and the development of new workflow plans.

Manage client relationship during the implementation process.

Communicate progress updates weekly or as agreed upon with client and team

Continuously learning and acting as a subject matter expert on product updates, features, and fixes across our product portfolio

Successfully hand off to customer success team when client has successfully completed process.

Perform other duties as needed and directed by leadership

What You Offer:





Bachelor’s degree in a relevant field (health sciences, business, etc.)

Practical experience in a related field (private healthcare sector or medical aesthetics space)

Software implementation, customer success or project management experience within a SaaS company

2+ years of experience in a client facing/support role

Experience with project management software and CRM tools (like HubSpot)

Ability to understand private healthcare operations and workflows

Strong organization and project management skills with attention to detail

Excellent communication skills and interpersonal skills,

Strong technical skills to interact with customers remotely

Willingness to travel within Canada and the United States for workshops

If you are looking to join a dynamic tech company that values creativity, collaboration, and fun, then BoomerangFX is the place for you! Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

Benefits

15 days’ vacation per year to rest, recharge and enjoy

Extended health care

Onsite fitness facilities and personal training classes

Team socials

Dental care

Bonus pay

Job Type: Full-time

Salary: From $65,000 - $75,000 per year

Perks:

Dental care

Extended health care

On-site gym

On-site parking

Paid time off

Vision care

Schedule:

Monday to Friday

Supplemental Pay Types:

Bonus pay

Job Type: 5 Days in Office

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📌 Practice Consultant (Ontario)
🏢 BoomerangFX
📍 Ontario