Join Fujitsu as a Senior Service Delivery Manager in Toronto, where you’ll ensure excellence in IT service delivery across key operational areas. Manage teams, drive customer satisfaction, and optimize service performance.

You will be accountable for overseeing Infrastructure, End User Compute, and Service Desk operations, ensuring all services meet contractual obligations. Your role demands a blend of ITIL expertise, financial insight, and robust leadership to navigate complex challenges and prioritize customer needs effectively.

Key Responsibilities:
• Oversee managed IT service delivery across platforms
• Ensure service excellence through SLAs and KPIs
• Manage major incidents and customer escalations




• Conduct service reviews and report insights to leadership
• Lead initiatives for continuous service improvement and automation

Requirements:
• Bachelor's degree in Information Technology or related field
• 12+ years of experience in IT Managed Services
• 5+ years in leadership roles related to service delivery
• Proficiency in Cloud Platforms (Azure, AWS, M365)
• Experience managing global delivery teams and budgets

Elevate Fujitsu's IT service capabilities through distinguished leadership and strategic initiatives in Toronto.
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📌 Senior IT Service Delivery Leader (Ontario)
🏢 Fujitsu
📍 Ontario