Elevate your career with F12 as a Service Delivery Manager in our Managed Services Provider division. This role emphasizes exceptional leadership and service delivery management in a dynamic workplace.

We are looking for a proactive and strategic leader with over three years of experience in service delivery management within an MSP environment. Your responsibilities include overseeing the complete service delivery lifecycle while ensuring customer satisfaction and operational efficiency. You will collaborate with cross-functional teams, mentor technicians, and manage resources effectively to meet project deadlines.

Key Responsibilities:
• Lead and inspire a service delivery team with accountability
• Manage service delivery lifecycle ensuring SLA and KPI adherence




• Build relationships with clients as primary service contact
• Conduct performance assessments and quarterly reviews of technicians
• Identify and implement process improvements in service delivery

Requirements:
• Bachelor’s degree and relevant certifications preferred
• 3+ years experience in service delivery management
• Strong understanding of IT infrastructure and cloud services
• Excellent leadership and communication skills
• Ability to manage multiple projects and meet timelines

Drive exceptional service standards and operational excellence as a Service Delivery Manager at F12.
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📌 Service Delivery Manager Role (British Columbia)
🏢 F12.net
📍 British Columbia