Join SIMNET in Whitby, Ontario as a Senior IT Support Analyst, where your troubleshooting prowess and mentorship can shine. This in office position focuses on resolving technical challenges and coaching junior colleagues.

As the primary contact for client technical issues, you'll be responsible for deep troubleshooting in hardware, software, and network configurations. You will analyze ticket trends, manage high volumes of support tickets, and ensure best practices are followed. Your role will also involve documenting solutions and contributing to a knowledge base for future efficiency.

Key Responsibilities:
• Troubleshoot complex technical issues for escalated tickets
• Identify trends and assist teammates as needed




• Document all support activities in the system
• Monitor client systems for performance issues proactively
• Participate in on-call rotation for urgent support

Requirements:
• College diploma or degree in computer science
• 3+ years IT help desk experience
• Strong communication and documentation skills
• Familiarity with Microsoft services and RMM tools
• ITIL certification required within 6 months

Make a meaningful impact in IT support while mentoring your team at SIMNET and advancing your skills.
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📌 IT Support Analyst with Mentorship Role (Ontario)
🏢 SIMNET
📍 Ontario