Shape the future of customer operations at 407 ETR as the Senior Director. Drive performance and continuous improvement across multiple service channels while enhancing customer satisfaction.

In this pivotal role, you will strategically guide customer operations, reporting to the VP of Customer Operations. Your focus will include overseeing service delivery, optimizing workforce capabilities, and ensuring compliance. Collaborating with various departments, you'll be responsible for aligning operational goals with corporate priorities and improving service quality for customers.

Key Responsibilities:
• Define annual operating plans and performance metrics
• Manage operational change and transition strategies
• Enhance service delivery efficiency and productivity




• Collaborate on technology and process enhancements
• Administer budgeting and financial oversight

Requirements:
• Bachelor's degree required; MBA is a plus
• 10 years in leadership roles, with 5 years at Director level
• Robust skills in quality assurance and operational frameworks
• Proven experience in managing budgets and resources
• French/English bilingual skills preferred

Lead the evolution of customer service delivery at 407 ETR and ensure excellence in operations.
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📌 Director of Customer Operations Delivery Strategy (Ontario)
🏢 407 ETR Concession Company
📍 Ontario