Join Georgina Public Library as a Customer Experience Lead to enhance the public service experience. This managerial role focuses on staff training and operational excellence across library branches.

As the Manager, you will guide the customer service efforts, ensuring a consistent, accessible, and high-quality experience for library patrons. Collaborating closely with the management team, you will employ data and community feedback to improve library operations and service offerings. Your leadership will inspire performance and accountability among the Customer Experience staff.

Key Responsibilities:
• Develop and implement service standards for circulation
• Train and support staff in customer-facing technologies
• Supervise and evaluate Customer Experience personnel




• Address customer feedback and escalated complaints
• Ensure branches maintain clean, accessible environments

Requirements:
• Master’s degree in Library and Information Science required
• Three years of public library experience preferred
• Proven supervisory and leadership skills needed
• Solid organizational and customer service skills required
• Must possess a valid Class 'G' driver's license

Foster a vibrant library environment where quality service and community engagement thrive as part of Georgina Public Library.
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📌 Georgina Library Customer Experience Lead (Ontario)
🏢 Town of Georgina
📍 Ontario