Join Terminal in Toronto as a Founding Customer Engineer and shape the future of enterprise implementations. Drive technical readiness and enhance customer journeys from signing to scaling.
Terminal is on the hunt for a pioneering Customer Engineer with a proven track record in enterprise environments. You will create the technical path to production readiness and establish standards for future Customer Engineers while collaborating closely with account managers and success teams. This high-accountability role is essential for sustaining growth and improving customer retention.
Key Responsibilities:
• Develop technical solutioning and integration strategies
• Create readiness criteria and checklist for go-live
• Train customers to use the platform independently
• Oversee technical escalations from start to finish
• Define and document the Customer Engineer playbook
Requirements:
• Direct experience with technical implementations for large enterprises
• Strong grasp of APIs, data pipelines, and value assessment
• Ability to communicate complex technical concepts clearly
• Quick-paced operator managing multiple concurrent issues
• Exposure to telematics, logistics, or insurance industries beneficial
Forge a legacy by crafting operational standards for customer engineers at Terminal, Toronto.
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